{"id":4089,"date":"2024-06-25T19:30:29","date_gmt":"2024-06-25T19:30:29","guid":{"rendered":"https:\/\/viamorenno.com.br\/?page_id=4089"},"modified":"2024-06-25T20:40:07","modified_gmt":"2024-06-25T20:40:07","slug":"politica-de-troca-e-devolucao","status":"publish","type":"page","link":"https:\/\/viamorenno.com.br\/en\/politica-de-troca-e-devolucao\/","title":{"rendered":"POL\u00cdTICA DE TROCA E DEVOLU\u00c7\u00c3O"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4089\" class=\"elementor elementor-4089\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-fccbddf elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"fccbddf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f100fe0\" data-id=\"f100fe0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20c613c elementor-widget elementor-widget-heading\" data-id=\"20c613c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE TROCA E DEVOLU\u00c7\u00c3O\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-bb4d23b elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"bb4d23b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da71b0c\" data-id=\"da71b0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c53801a xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c53801a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As regras abaixo, est\u00e3o no <span style=\"text-decoration: underline;\">Art. 49 do C\u00f3digo de Defesa do Consumidor.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97a71c9 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"97a71c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na 1\u00aa troca, at\u00e9 10 dias ap\u00f3s o recebimento, o frete \u00e9 gr\u00e1tis. Nos casos de 2\u00aa troca ou demais, voc\u00ea se responsabilizar\u00e1<br \/>pelos novos custos de reenvio para a Via Morenno e n\u00f3s reenviamos para voc\u00ea sem custo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44defe3 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"44defe3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a9f0276\" data-id=\"a9f0276\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f6741f elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6f6741f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-box\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAT\u00c9 7 DIAS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDEVOLU\u00c7\u00c3O\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7355229 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7355229\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preencher o<a href=\"https:\/\/viamorenno.com.br\/en\/formulario\/\"><strong> <span style=\"color: #000000;\">formul\u00e1rio aqui<\/span><\/strong><\/a><br \/>e postar em at\u00e9 5 (cinco) dias<br \/>corridos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-65a686e\" data-id=\"65a686e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9a0009 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f9a0009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-box\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAT\u00c9 10 DIAS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTROCAS GR\u00c1TIS\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1073211 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1073211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preencher o<a href=\"https:\/\/viamorenno.com.br\/en\/formulario\/\"><strong> <span style=\"color: #000000;\">formul\u00e1rio aqui<\/span><\/strong><\/a><br \/>e postar em at\u00e9 5 (cinco) dias<br \/>corridos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b8852a8\" data-id=\"b8852a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f2a689 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0f2a689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-box\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tENTRE 11 E 30 DIAS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTROCA PAGA\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b84855 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2b84855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Caso a sua solicita\u00e7\u00e3o seja feita<br \/>entre os dias 11\u00ba at\u00e9 30\u00ba (dias corridos)<br \/>ap\u00f3s a entrega, voc\u00ea dever\u00e1 pagar os<br \/>custos de envio para loja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-16db3a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"16db3a8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-333e89f\" data-id=\"333e89f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91d2fd2 elementor-widget elementor-widget-heading\" data-id=\"91d2fd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AVALIA\u00c7\u00c3O<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d15207f xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d15207f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Valores \/ produtos diferentes \/ condi\u00e7\u00f5es<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1dc1b xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ef1dc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quando recebemos sua troca ou devolu\u00e7ao \u00e9 realizado uma rigorosa avalia\u00e7\u00e3o, verificamos poss\u00edveis danos de mau uso e a condi\u00e7\u00e3o. Identificado a perfeita condi\u00e7\u00e3o da pe\u00e7a, enviaremos o novo produto escolhido na troca para endere\u00e7o informado.<\/p><p>Os produtos que apresentarem defeito de f\u00e1brica, enviaremos para a marca fazer essa an\u00e1lise, constatado o defeito a pr\u00f3pria marca disponibilizar\u00e1 um novo produto para voc\u00ea. Caso for encontrado avaria ou ind\u00edcios de mau uso, sua troca\/devolu\u00e7\u00e3o ser\u00e1 cancelada e o produto retornar\u00e1 para seu endere\u00e7o com os custos de frete pagos pelo cliente que adquiriu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e11a4b elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"4e11a4b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9eae4a1\" data-id=\"9eae4a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e077a7a elementor-widget elementor-widget-heading\" data-id=\"e077a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como meu pagamento ser\u00e1 devolvido?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee8d1e8 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ee8d1e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ap\u00f3s a aprova\u00e7\u00e3o na an\u00e1lise, o valor do produto ser\u00e1 devolvido e o estorno ocorrer\u00e1 nas faturas seguintes (responsabildiade da administradora do cart\u00e3o). Se o pagamento foi realizado por Pix ou Ted sera devolvido o valor em conta bancaria.<\/p><p><b>Voc\u00eas trocam pe\u00e7as que comprei na promo\u00e7\u00e3o?<\/b><\/p><p>N\u00e3o efetuamos troca e devolu\u00e7\u00f5es de mercadorias que est\u00e3o na PROMO\u00c7\u00c3O (Liquida\u00e7\u00f5es ou Cupons de desconto).<\/p><p><b>Mercadoria devolvida pelo correio.<\/b><\/p><p>Caso sua mercadoria seja devolvida por endere\u00e7o incorreto, o frete ser\u00e1 cobrado novamente, ent\u00e3o tenham bastante aten\u00e7\u00e3o no momento de preencher os dados para envio.<\/p><p>O cliente est\u00e1 ciente que, caso n\u00e3o tenha ningu\u00e9m no endere\u00e7o de entrega, ou o endere\u00e7o preenchido estiver incorreto e o pedido voltar para a loja, o custo de frete para uma nova entrega ou novo envio ser\u00e1 por conta do cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-1f1184d elementor-section-boxed elementor-section-height-default elementor-section-height-default xts-section-disabled\" data-id=\"1f1184d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-233a54e\" data-id=\"233a54e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4049c0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a4049c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viamorenno.com.br\/en\/formulario\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SOLICITAR DEVOLU\u00c7\u00c3O<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE TROCA E DEVOLU\u00c7\u00c3O As regras abaixo, est\u00e3o no Art. 49 do C\u00f3digo de Defesa do Consumidor. Na 1\u00aa troca, at\u00e9 10 dias ap\u00f3s o recebimento, o frete \u00e9 gr\u00e1tis. Nos casos de 2\u00aa troca ou demais, voc\u00ea se responsabilizar\u00e1pelos novos custos de reenvio para a Via Morenno e n\u00f3s reenviamos para voc\u00ea sem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-4089","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/pages\/4089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/comments?post=4089"}],"version-history":[{"count":0,"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/pages\/4089\/revisions"}],"wp:attachment":[{"href":"https:\/\/viamorenno.com.br\/en\/wp-json\/wp\/v2\/media?parent=4089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}